Hybrid working needs to be sorted for fairness and flexibility, PwC finds

The pandemic changed the way many white-collar employees work, but businesses now need to sort out how to make hybrid work fair, PwC has said.

The consultancy group says a lack of clarity over hybrid arrangements is causing tension, and risks creating a 'two-tier system' where some staff are viewed as less valuable than others.

Its survey of over 50,000 workers across 46 countries found that around two-thirds of those who can work remotely are doing so for at least one day a week. It also found that employees prefer the option to choose when they come into the office and when they work remotely.

However, PwC warned that if companies mandate fixed days in the office, it could alienate staff who value flexibility.

The report also found that bosses are generally more keen on returning to the office than their staff, with managers being more likely to be in the office five days a week.

PwC said that the lack of clear policies could also affect pay and promotion. For instance, staff who spend more time in the office might be viewed as more committed, even if their output is the same as remote colleagues.

Jon Andrews, head of technology and investments at PwC, said the biggest challenge for CEOs is creating a consistent culture that works for everyone, regardless of where they are physically working.

The report suggests that businesses need to move beyond simple headcounts in the office and focus on what the office is actually used for, such as collaboration, training, and building relationships, rather than just routine individual work.

It calls for clear communication about why people need to be in the office on specific days, and ensuring that those working remotely feel included and have the same opportunities for development and promotion.